FAQ

At Kind Intimacy, we are dedicated to providing a seamless and supportive shopping experience. Below, you'll find answers to our most common inquiries regarding orders, shipping, and payments.

1. How do I apply a discount code at checkout?

To apply your exclusive discount code:

  • Select your desired product(s) and proceed to "Add to Cart."

  • From your shopping cart, click "Secure Checkout" or "Proceed to Payment."

  • On mobile devices: Tap "Show order summary" to reveal the discount code field.

  • On desktop: Locate the dedicated discount code field on the right-hand side of the checkout page.

  • Enter your code and click "Apply." Once the discount is reflected, you may complete your purchase using your preferred payment method.

2. What payment methods does Kind Intimacy accept?

We offer a secure and diverse range of payment options for your convenience, including:

  • PayPal

  • Visa

  • MasterCard

  • American Express (AE)

  • Diner’s Club

  • Most major debit and credit cards

  • Apple Pay / Google Pay

Kindly select your preferred method during the checkout process.

3. Does Kind Intimacy offer international shipping?

Yes, Kind Intimacy proudly ships our collections worldwide. To ensure the most efficient delivery, your order will be dispatched from the nearest available warehouse that stocks your selected items.

4. What are your estimated shipping times?

Following successful order processing, the estimated delivery time is typically 10–15 business days. A dedicated tracking number will be promptly sent to your email address once your package has been dispatched.

5. How can I track the status of my order?

Upon shipment of your order, you will receive an email containing your unique tracking number. You may monitor the progress of your shipment directly at: https://www.17track.net/en

6. Can I modify my shipping address after placing an order?

If your order has not yet shipped, please contact us immediately at support@kindintimacy.com to request an address update. If your order has already shipped, we recommend contacting your local courier directly using the provided tracking number to inquire about delivery updates or potential redirection services.

7. I received an incorrect or incomplete order. What is the procedure?

We sincerely apologize for any oversight. Please contact our support team immediately at support@kindintimacy.com with the following information:

  • Your order number.

  • A clear photograph or video of the item(s) you received.

Our team will investigate and work swiftly to resolve the issue to your satisfaction.

8. I did not receive an order confirmation email. What should I do?

Kindly check your spam or junk mail folder first. If the confirmation is not present there, please contact us at support@kindintimacy.com providing:

  • The email address used during checkout.

  • A screenshot of your payment confirmation (if available).

We will verify your order and promptly resend the confirmation.

9. Is it possible to cancel an order?

If your order has not yet shipped, we can process a cancellation. Please be aware that a small administrative handling fee may apply. Regrettably, if your order has already been dispatched, cancellation is no longer possible.

10. I have not yet received my tracking number. What should I do?

Tracking numbers are typically generated and sent within 1–2 business days after your order has been successfully processed. If you have not received it by then, please check your spam folder or contact our support team directly for assistance.

11. Why is my tracking information not updating?

Please allow up to 24 hours for the tracking system to fully synchronize and reflect the latest updates. You can monitor your shipment's status at: https://www.17track.net/en

12. My order arrived damaged. What steps should I take?

We deeply apologize for any inconvenience caused. Please send us clear photos or videos of the damaged item(s) and the shipping parcel label to support@kindintimacy.com. Our team will assist you as quickly as possible to resolve this matter.

13. Why did I only receive a portion of my order?

If your order comprises multiple items, it is possible they may be shipped in separate packages from different warehouse locations. Each individual package will have its own distinct tracking number, which will be sent to your email address upon dispatch.

14. From where will my order be shipped?

Kind Intimacy is an international company, headquartered in the United States, with a global network of operations and manufacturing facilities. To ensure the fastest possible delivery to you, our logistics team will dispatch your order from the nearest available warehouse based on your geographic location and the availability of your selected products.

15. What is the shipping fee?

Our standard worldwide shipping fee is typically USD $5.99. However, the final rate may experience slight variations influenced by your specific location and seasonal factors such, as holiday surcharges or carrier adjustments. The precise shipping cost will be clearly displayed at checkout for your review before you finalize your purchase. We also frequently offer free shipping promotions on qualifying orders – we encourage you to visit our website for the latest special offers.